Optical Express case raises informed consent issues for eye surgery patients

2 October 2014

Optical Express case raises informed consent issues for eye surgery patients

In light of a landmark court decision against Optical Express, Mistreatment.com has set up an exclusive helpline to Optical Express customers who may have experienced similar informed consent issues as Miss Stephanie Holloway regarding eye surgery treatment.

Miss Holloway was adjudged to have experienced a rushed consultation process for her eye surgery procedure without being given adequate time, information or a ‘cooling off’ period to consider whether or not she wanted to even go ahead with the procedure and potential risks involved. Additionally no adequate discussion was taken with her to assess if her own case merited treatment or not and might have been risky.

The Royal College of Ophthalmologists 2003 Guidelines provide specific information for patients regarding informed consent which should be followed for procedures-if you or a loved one has undergone eye surgery which has not gone to plan and the following extracts of the informed consent procedures were not adhered to; you have the right as a patient to complain about the treatment and may even be able to take the matter further as Miss Holloway has done.

Mistreatment.com has a specialist eye surgery negligence and informed consent issue department which can provide specialist advice to you if you feel you were not given a proper consultation by your eye care provider. Initial assessment of your enquiry is completely free.

The Consent Process

a) Information documents should be given to the patient at least 24 hours before the procedure is undertaken. It is essential that adequate time is allowed for the patient to take in the information and discuss the risks and benefits of the procedure before it is undertaken.

b) The person performing the preoperative assessment must ascertain from the patient if there are any questions arising from information given and recap the treatment expectations, potential risks and alternative treatments before confirming that the patient fully understands the written and discussion material.

c) All patients should have an appointment with a refractive surgeon prior to the day of surgery.

What you can do

Have you or a loved one wanted to raise a complaint with the NHS regarding medical mistreatment that has been experienced? Our specialist teams can provide FREE advice about what your options are, whether you want to make a medical negligence claim or medical mistreatment complaint or simply to better understand what your patient rights. You can contact us here today for  a no-obligation and completely free conversation to discuss what happened to you.

Photo Credit: The Telegraph