NHS Doctors say 111 Non-emergency helpline is in chaos

19 June 2013

No comments
NHS Doctors say 111 Non-emergency helpline is in chaos

The Royal College of General Practitioners (RCGP) said patients have lost confidence in the new non-emergency number before it is even fully up and running across the country. Officials were forced to delay the launch after it emerged many of the advice lines – which are run by 44 individual local bodies across the country.

More than a month on, seven of the regional bodies are still not ready to start giving advice and patients have been complaining about calls going unanswered. Also  poor advice has been given especially at weekends, which has led to hospitals being inundated with patients who could be treated elsewhere.

RCGP chair Dr Clare Gerada called for urgent action to protect patients. "The concept of a unified number to support 999 is a sound one but the implementation of NHS 111 has been significantly problematic. " "We now have a patchwork quilt of services, with NHS 111 working well in some areas, the system seriously flawed in other parts of the country, and patients left in a situation of not knowing where”.

If you or a loved has been affected by medical negligence which has left you unsure about your healthcare rights and how best to make a potential medical negligence claim or complaint, Mistreatment.com may be able to help.