NHS Complaints Should Always Be Investigated Despite A Claim Pending

23 October 2013

NHS Complaints Should Always Be Investigated Despite A Claim Pending

NHS Complaints Should Always Be Investigated Despite A Claim Pending

Mistreatment.com welcomes The Department of Health’s announcement to NHS bodies they cannot ignore patient complaints about hospital care simply because legal proceedings are under way.

Having spoken to thousands of members of the public who have contacted Mistreatment.com regarding patient concerns about treatment and have made a complaint, we had identified the extent of the problem that The Department of Health has highlighted in its announcement.

We welcome the reality that NHS complaints should be investigated at all times with thorough patient responses and that legal proceedings should never preclude the most basic right of a patient to have his or her complaint dealt with promptly and efficiently.

A spokesman for the DoH said: ‘We expect the NHS to respond to all complaints raised. In exceptional circumstances it may be appropriate for a complaint to be put on hold, but only when a discussion concerning the timing and handling of the complaint between the organisation and the complainant has taken place.’

Mistreatment.com continues to provide advice to patients and their loved ones who have experienced poor levels of patient care at a hospital and who need advice about complaints and their statutory rights. If you have experienced any form of medical mistreatment at any NHS trust or hospital, or want to better understand exactly what your patient rights are, we are pleased to offer advice and support to you. Our specialists have wide experience of providing advice and support across a number of areas relating to potential medical mistreatment, such as misdiagnosis and delay and surgery errors, for example.