Cookies & Privacy Policy

Mistreatment.com Privacy Policy

Updates to our privacy policy

 

1.  GENERAL

1.1  Mistreatment.com is a trading style of 5R1 Limited (registered in England number: 08205901) whose registered address is at 79 College Road, Harrow, HA1 1BD, United Kingdom (“we”, “us” or “Mistreatment.com”) take the privacy of your information very seriously. Our Privacy Notice is designed to tell you about our practices regarding the collection, use and disclosure of personal information which may be provided to us through our website (www.mistreatment.com and any other website owned or operated by us) or collected through other means such as an online form, email or telephone communication.

1.2  This notice applies to personal information provided by our enquirers/clients and their authorised users and affiliated individuals. In this notice “you” refers to any individual whose personal data we hold or process (i.e: to you as a client, or potential client, or to you as an individual affiliated with one of our clients, or potential client).

1.3  We are not changing the way in which we use your information. But our new notice provides you with more details about what we do. 

1.4  This notice is governed by the EU General Data Protection Regulation (the “GDPR”) from 25 May 2018.

 

2.  WHO WE ARE

2.1  Mistreatment.com is the "data processor" of the personal information we hold for the purposes of the General Data Protection Regulation (the GDPR) (which applies across the EU including the UK) and the Data Protection Act 2018 (the Data Protection Act) which supplements GDPR and extends its application in the UK. 

2.2  Mistreatment.com is a trading style of 5R1 Limited an is regulated by the Claims Management Regulator in respect of regulated claims management activities. Our Reference number is CRM8491 and you can find our recorded registration on the website www.claimsregulation.gov.uk

 

 

 

3.  LEGAL BASIS ON WHICH WE PROCESS PERSONAL DATA

3.1  Personal data we hold about you will be processed either because:

 

3.1.1  The processing is necessary in order for us to comply with our obligations under a contract between you and us, specifically for the provision of our services; or

3.1.2  The processing is necessary in pursuit of a “legitimate interest”, a legitimate interest in this context means a valid interest we have or a third party has in processing your personal data which is not overridden by your interests in data privacy and security.

 

4.  WHAT PERSONAL INFORMATION DO WE COLLECT FROM YOU

4.1  We may collect and process the following personal data (information that can be uniquely identified with you) about you:

 

4.1.1  for clients and individuals associated with our clients we may hold contact information such as name, address, contact details (telephone, mobile, email), your date of birth, details of any medical institutions involved in your claim, some brief Information about your claim and your preferred contact time.

4.2  marketing information we may hold about you in order to provide information about our services this may include names, email addresses, phone numbers.

4.3  Jobs and Employees; When people apply to work with us, we use the information sent to us to process applications and to monitor our recruitment.

 

4.3.1  To ensure we are an equal opportunities employer we collect information about age, disability, ethnicity, sex, gender reassignment, sexual orientation and religion or belief. This information is not used in relation to the application itself and is treated with strict confidence. We will only use the information to help us monitor and deliver equal opportunity measures. With the exception of the disclosure of a disability which may be used to meet our legal obligations and our commitment to the disability confident scheme.

4.3.2  Successful applicants who secure fixed term or permanent contracts are asked to agree to – where applicable - an appropriate criminal records check. This will be in addition to reference checks and proof of eligibility to work in the UK.

4.3.3  Once a person is employed by us, we compile a file relating to their employment. We keep this information secure and only use it for purposes directly related to their employment. When a person's employment ends with us we destroy the file in line with our retention and disposal policies.

4.3.4  For unsuccessful applicants we keep the information secure and destroy the file in line with our retention and disposal policies.

 

5.  HOW WE COLLECT INFORMATION FROM YOU

5.1  Any personal information that we have about you will be obtained through our websites, mobile applications or through direct contact such as telephone communication.

5.2  We may record our inbound and outbound calls for training and monitoring purposes and for regulatory compliance.

 

5.2.1  Recordings are kept for two months although in some cases we keep recordings for longer to help with training our staff or where we receive a complaint about our service.

5.2.2  We may also use information to help inform the way we regulate and to check and improve our level of service. Where we do this, we do it to help inform us how to improve the way we work since both we and those we deal with have an interest in us doing so.

5.3  Should you not supply any personal information to us, in practice we may be unable to provide our services to you without personal data (for instance we will need contact information in order to communicate with you). You may withdraw our authority to process your personal data (or request that we restrict our processing) at any time but there are circumstances in which we may need to continue to process personal data (please see below for more information on how we process your information).

 

6.  HOW WE PROCESS YOUR PERSONAL DATA

6.1  When enquiries are sent to us we usually only use the information to handle the request or to deal with any later issues.

6.2  The information we collect from you will enable us to timeously process your request for a call back and/or to start a free claims assessment. Please see below for a further breakdown:

6.2.1  When an enquiry is received your contact information will be used to communicate to you. This is necessary for our legitimate interests (to establish necessary information about you in order to provide our services)

6.2.2  Your call will only be transferred with your consent which will be asked for during the call. This is necessary for our legitimate interests (in order to deliver our services).

6.2.3  Once your call and personal information obtained is transferred, you will then be in the good care of one of our panel member solicitors (Third Party) from that point onwards.

6.2.4  Rest assured that your details will always be handled in strict confidence by us and by our panel of solicitors. Other than our approved panel of specialist solicitors we will never share your details with any other third party.

 

7.  DATA RETENTION AND DISPOSABLE POLICY

7.1  Our current data retention policy is to delete or destroy (to the extent we are able to) the personal data we hold about you once your enquiry has been passed on to one of our member panel solicitors.

 

7.2.1  We review systems on a regular basis to ensure the no personal data is held. If we discover that certain data is no longer necessary or accurate, we will take reasonable steps to correct or delete this data as may be required.

7.1.2  If you wish to request that data we hold about you is amended or deleted, please refer to clause 10 below, which explains your privacy rights.

 

8.  SHARING YOUR INFORMATION

8.1  We do not disclose any information you provide to any third parties other than our panel of law firms.

8.2  We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, but we will take steps with the aim of ensuring that your privacy rights continue to be protected;

 

8.2.1  To protect our rights, property and safety, or the rights, property and safety of our enquirers or any other third parties. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

8.2.2  Other than as set out above, we shall not disclose any of your personal information unless you give us permission to do so. If we do supply your personal information to a third party, we will take steps to ensure that your privacy rights are protected and that third party complies with the terms of this notice.

 

9.  SECURITY

9.1  We will take all reasonable steps to ensure that appropriate technical and organisational measures are carried out in order to safeguard the information we collect from you and protect against unlawful access and accidental loss or damage. These measures may include (as necessary):

 

9.1.1  Protecting our servers with software firewalls;

9.1.2  Locating our data processing storage facilities in secure locations;

9.1.3  Encrypting all data stored on our server with an industry standard encryption method that encrypts the data between your computer and our server so that in the event of your network being insecure no data is passed in a format that could easily be deciphered;

9.1.4  When necessary, disposing of or deleting your data so it is done so securely;

9.1.5  Regularly backing up and encrypting all data we hold.

9.1.6  We will ensure that our employees are aware of their privacy and data security obligations. We will take reasonable steps to ensure that the employees of third parties working on our behalf are aware of their privacy and data security obligations.

9.1.7  This notice and our procedures for handling personal data will be reviewed as necessary.

9.1.8  Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Site; any transmission is at your own risk. Once we have received your information, we will use the strict procedures and security features referred to in this clause to try to prevent unauthorised access.

 

10.  YOUR PRIVACY RIGHTS

10.1  The GDPR gives you the following rights in respect of your personal data:

 

10.1.1 The right to be informed; You have a right to know about our personal data protection and data processing activities, details of which are contained in this notice.

10.1.2 The right of access: You have a right to request information about the personal data we hold about you (free of charge, save for reasonable expenses for repeat requests). If you wish to make a request please contact us as described below.

10.1.3The right to correction: Please inform us if information we hold about you is incomplete or inaccurate in any way and we will update our records as soon as possible, but in any event within one month. We will take reasonable steps to communicate the change to any third parties to whom we have passed the same information.

10.1.4 The right to erasure (the ‘right to be forgotten’): Please notify us if you no longer wish us to hold personal data about you (although in practice it is not possible to provide our services without holding your personal data and we may need to keep your data in some circumstances). Unless we have reasonable grounds to refuse the erasure, on receipt of such a request we will securely delete the personal data in question within one month. The data may continue to exist in certain backup, but we will take steps to ensure that it will not be accessible.

10.1.5The right to restrict processing: We will communicate the erasure to any third parties to whom we have passed the same information. You can request that we no longer process your personal data in certain ways, whilst not requiring us to delete the same data. However again, some of our Services will not be available if processing is restricted.

10.1.6The right to data portability: You have right to receive copies of personal data we hold about you in a commonly used and easily storable format (please let us know a format which suits you). You may also request that we transfer your personal data directly to third party (where technically possible).

10.1.7The right to object: Unless we have overriding legitimate grounds for such processing, you may object to us using your personal data for direct marketing purposes (including profiling) or for research or statistical purposes. Please notify your objection to us and we will gladly cease such processing.

10.1.8Rights with respect to automated decision-making and profiling: You have a right not to be subject to automated decision-making (including profiling) when those decisions have a legal (or similarly significant effect) on you. You are not entitled to this right when the automated processing is necessary for us to perform our obligations under a contract with you, it is permitted by law, or if you have given your explicit consent.

10.1.9Right to withdraw consent: If we are relying on your consent as the basis on which we are processing your personal data, you have the right to withdraw your consent at any time. Even if you have not expressly given your consent to our processing, you also have the right to object (see above).

 

11.  REQUESTS AND NOTIFICATIONS

11.1  All requests You reserve the right to access, modify, port and erase any information that we have about you which you will have provided through your enquiry. Should you wish to exercise any of these options you can email us at newenquiries@mistreatment.com and we will process your request as promptly as possible. You can also write us at Mistreatment.com, 79 College Road, Harrow, HA1 1BD.

 

11.2  We will endeavour to comply with such requests as soon as possible but in any event we will comply within one month of receipt (unless a longer period of time to respond is reasonable by virtue of the complexity or number of your requests).

 

12.  DATA BREACHES

12.1  If personal data we hold about you is subject to a breach or unauthorised disclosure or access, we will report this to the Information Commissioner’s Office (ICO) and/or our data protection manager.

12.2  If a breach is likely to result in a risk to your data rights and freedoms, we will notify you as soon as possible.

 

13.  COOKIES

13.1  A Cookie is a short text file made up of letters and numbers which are stored on your browser or hard drive.

13.2  Our site uses Cookies to help us to distinguish you from other visitors, gauge our audience size and to help us understand our visitors browsing patterns and preferences. We use this information for statistical purposes and to help improve and enhance your user experience. Please read the cookies policy on our website for more information. 

 

14.  OUR COMMITMENT

14.1  When using our services, we want you to know that your privacy is important to us. We also want you to have peace of mind that your personal information is respected, safe and secure.

 

15.  CONTACT US

15.1  We welcome you to contact us should you have any questions or require further explanation about the terms of our Privacy Policy.

 

15.1.1You can email at: newenquiries@mistreatment.com

15.1.2You can also write to us at: Mistreatment.com, 5R1 Limited, 79 College Road, Harrow, HA1 1BD

1. Application

This privacy policy relates to

  • How we handle information received or collected about you as an individual through the Website,
  • How we communicate with you as an individual, and
  • Your rights as an individual in respect to such information and communications.

It does not relate to information about companies held and processed by us.

2. Definitions

In this privacy policy references to

  • “we”, "us" or "our" are to Outspire Media Limited (registered in England number: 08205901) whose registered address is at 79 College Road, Harrow, HA1 1BD, United Kingdom
  • “the Website” are to www.mistreatment.com and any other website owned or operated by us.

3. Information we collect

The information which we collect may include

a. Any personal details about you as an individual which you provide to us through forms on the Website and emails exchanged with us or any of its personnel, such as your name, address, telephone number, job title etc.

b. Your preferences and use of email updates, as recorded by emails that we send you (if you elect to receive email updates on our products and offers).

c. Your IP Address, a string of numbers unique to your computer that is recorded by our web server when you request any page or component of the Website. This information may be used to monitor your usage of the Website.

4. Use of your information

a. Any information about you as an individual which we collect from the Website will be used in accordance with the UK Data Protection Act 1998 and other applicable laws.

b. The information will be used to deal with you and / or your company, including making sales to you or your company, making contracts with you or your company, processing such contracts, and providing after sales service. We may pass your information to another organisation to supply/deliver products or services you or your company have purchased and/or to provide after-sales service.

c. In certain cases we may use your email address to send you information about our products and services. If so you will be offered the option to opt out of receiving such e-mails.

d. We may need to pass your personal information to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails. Third parties are not allowed to use your personal information for their own purposes. For these purposes your details may be transferred outside the European Economic Area (EEA) and you consent to such transfer by using the Website.

e. We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, in which event we will take steps to ensure that your privacy rights continue to be protected.

f. We will not sell or pass on your personal information to any other person, except a company within our group or in accordance with paragraph 4(d) above, or if we are required or permitted to do so by law.

g. Under no circumstances will we hold payment details such as your card number, expiry date and security code. Where payments are handled through an accredited payment bureau, you should visit their website to view their privacy policy.

h. In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal information for authorisation with an entity outside the EEA. Such information will not be transferred out of the EEA for any other purpose.

5. Cookies

a. Cookies may be used by the Website to allow us to recognise you and your preferred settings e.g. to store your ID and password for future sessions. This saves you from re-entering information on return visits to the Website. You have the option not to use this feature, in which event no cookies will be retained on your computer.

b. If the site has a secure log-in for our registered users, it may use a temporary ’session cookie’ in order to perform the secure login to our website. This cookie contains no personal information, just a long random number, and is deleted from your web browser when you exit the Website.

c. Temporary cookies are used in the transactional part of the Website to authenticate you as an authorised user after you have logged in.

d. Your browser may be capable of being programmed to reject cookies, or to warn you before downloading cookies, and information regarding this may be found in your browser’s ‘help’ facility.

For an explanation of cookies see the All About Cookies website.

If you have any questions regarding the use of cookies please contact us by email at newenquiries@mistreatment.com

Below is a table of all cookies on this website – their name, type and purpose:

Cookie TypeCookie Name Cookie Purpose
Session & TYPO3 Content Management Cookiesession & fe_typo_userWe use session cookies to record an individual users preferences that the user has specified, so that each time the user returns their preferences remain. Commonly this would be language settings, shopping carts, anything where you have indicated a preference. Where forms are used on the site, we hold the information in a session cookie so that we can improve the user experience on the site. Should a user, for example, forget to fill in parts of a form when submitting a form, we can auto-fill the values for those fields that have been filled in, thereby reducing the amount of fields a user needs to amend. This information is stored only in your browser and is destroyed once your browser is closed.
Google Analytics__utmz __utmc __utmb __utmaThese cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site for you. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

We use third party companies as suppliers for some of our functions. Their use of the data is controlled by our contract with them and they are only allowed to use the data strictly for the purpose we have stated e.g. the data is not used in connection with data from other companies and we are not tracking user behavior outside our own sites. 


6. Other Websites

This privacy policy only covers the Website. Any other websites which may be linked to by the Website may be subject to their own privacy policy, which may differ from ours and we are not responsible for the content provided on any third party web sites.